Return & Refund Policy

1. Return window

You have 30 calendar days from the date your order is marked delivered to request a return. After 30 days, a return can only be considered where a manufacturer warranty is included with the watch (warranty coverage is stated on the product page).

2. Condition of returned items

To be eligible for a refund, the watch must be:

• Unworn and undamaged, with no scratches, sizing marks, or signs of wear;
• Returned with all original packaging, protective films, tags, links removed during sizing, the instruction booklet, and any warranty paperwork supplied with the watch;
• Free of any engraving, personalization, or third-party modification.

Returns that arrive worn, incomplete, or damaged due to inadequate packaging may be refused or subject to a reduced refund that reflects the loss in value.

3. Non-returnable items

• Items marked "Final Sale" or "Clearance" at the time of purchase;
• Engraved or personalized watches;
• Gift cards;
• Items returned more than 30 days after delivery.

4. How to start a return

1. Email us at [email protected] with your order number and the reason for the return.
2. We will reply within 1 business day with a Return Merchandise Authorization (RMA) number and the return address.
3. Pack the watch securely in its original box with all accessories, write the RMA number on the outside of the parcel, and ship it with a tracked and insured service.

Please do not send a return without an RMA number. Unauthorized returns may be delayed or refused.

5. Return shipping costs

• Change of mind: You are responsible for the return shipping cost. The original outbound shipping charge, if any, is not refunded.
• Our error (wrong, defective, or damaged item): We cover the return shipping cost and send a prepaid label. You are refunded in full, including original shipping.

6. Damaged, defective, or incorrect items

Inspect your order on arrival. If your watch arrives damaged, faulty, or is not the item you ordered, contact us at [email protected] within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a free replacement or a full refund, including shipping.

7. Exchanges

We do not process direct exchanges. If you would like a different model or strap, return the original item for a refund and place a new order. This keeps pricing and stock accurate for every customer.

8. Order cancellations

You may cancel an order for a full refund at any time before it is dispatched. Once an order has shipped it cannot be cancelled, but you can return it under this policy after it arrives.

9. Refunds

Once your return is received, we inspect it within 3 business days and email you the result. Approved refunds are issued to your original payment method within 5 to 10 business days of approval. The time it takes for the funds to appear depends on your bank or card issuer.

We do not charge a restocking fee for returns that meet the conditions above. Refunds may be reduced only where a returned item shows a loss in value from handling beyond what is needed to inspect it.

If more than 10 business days have passed since we approved your refund and you have not received it, please contact your bank first, then contact us.

10. Late or missing deliveries

If tracking shows your order as delivered but you have not received it, or your order has not moved for an extended period, contact us. Shipments are insured and we will open a carrier claim and resolve the issue with a replacement or refund.