Frequently asked questions

Standard shipping is free on every order to any address in the United States, with no minimum spend. The price you see at checkout is the price you pay for delivery.

Orders are processed within 1-3 business days. Standard shipping then takes about 3-7 business days after dispatch, so most US orders arrive within 4-10 business days of ordering. You will get a tracking link by email as soon as your order ships.

At this time we only ship within the United States, including APO/FPO addresses. We are not able to deliver to international addresses yet.

If your order has not shipped yet, email us as soon as possible and we will do our best to update or cancel it. Once an order is in transit it falls under our return policy.

Use the Track Order page and enter your order number and the email address used at checkout. The same tracking details are included in your shipping confirmation email.

You can return an unworn watch in its original packaging within 30 days of delivery for a refund. Start a return from the Return & Refund Policy page or by emailing our support team.

Once we receive and inspect your returned watch, we issue the refund to your original payment method. It usually appears within 5-10 business days, depending on your bank or card issuer.

Email us within 48 hours of delivery with your order number and a few photos of the issue. We will arrange a replacement or a full refund, including return shipping.

Yes. Every watch we sell is new and authentic, supplied in its original manufacturer packaging with any included booklet. We never sell replica or counterfeit watches.

Any manufacturer warranty depends on the specific model. Where a warranty applies, the length and terms are listed on that product page. If you have a question about a particular watch, contact us before ordering.

3 ATM handles rain and hand washing, 5 ATM is suitable for showering and short swims. Water resistance is not permanent and can decrease over time. Every product page lists the rating for that watch.

Our watches run roughly 36-44 mm across the case. Each listing shows the case diameter, strap width, and strap material so you can compare against a watch you already own.

Quartz movements are battery powered, very accurate, and low maintenance. Automatic movements wind themselves from the motion of your wrist and use no battery. The movement type is stated on every product page.

We accept Visa, Mastercard, and American Express, as well as PayPal. All payments are processed over an encrypted connection.

All prices are shown in US dollars. Any applicable state sales tax is calculated and shown at checkout before you pay.

Yes. Checkout runs over an encrypted (HTTPS) connection and card details are handled by the payment provider — we do not store your full card number.