Billing Terms & Conditions

1. Accepted payment methods

We accept the following payment methods:

• Visa, Mastercard, and American Express credit and debit cards;
• PayPal.

The payment options available to you are displayed at checkout.

2. Currency

All prices on this website are listed and charged in United States Dollars (USD). If your card is denominated in another currency, your bank sets the exchange rate and may add a foreign transaction fee that is outside our control.

3. When you are charged

By placing an order you authorize us to charge your chosen payment method for the full order total, including any applicable shipping and sales tax, at the time the order is submitted. If a payment authorization later fails or is reversed, the order will not be dispatched.

All purchases are one-time transactions. We do not operate subscriptions and will never charge your payment method on a recurring basis.

4. Billing descriptor

Charges from this website appear on your card or account statement as "TimePiece Haven" or "TIMEPIECEHAVEN.COM". If you see a charge you do not recognize, contact us before disputing it with your bank so we can identify the order quickly.

5. Sales tax

Sales tax is calculated at checkout based on the shipping address and current state and local tax rates. The tax amount is shown before you confirm payment and is included in the total charged.

6. Pricing accuracy and errors

We take care to price and describe every product accurately. If an item is listed at an incorrect price or with incorrect information due to a technical or human error, we reserve the right to cancel the order and refund you in full, whether or not the order has been confirmed. We will contact you before taking that step.

7. Order confirmation and acceptance

The confirmation email you receive after checkout acknowledges that we have received your order; it is not acceptance of the order. A contract of sale is formed only when we dispatch the item. Until then, we may decline or limit an order for reasons including stock availability, a suspected pricing error, a failed payment or address verification, or a suspected fraudulent or resale order.

8. Payment authorization and fraud screening

Payments are processed by PCI-DSS compliant third-party providers. We do not receive or store your full card number. Orders may be screened for fraud, and we may ask you to verify your identity or billing details before an order is dispatched. Orders that cannot be verified will be cancelled and refunded.

9. Declined or failed payments

If your payment is declined, the order will not be placed. Common reasons include insufficient funds, an incorrect card or billing detail, or a hold placed by your bank. Please contact your bank or try a different payment method. Any temporary authorization holds are released by your bank according to its own timeline.

10. Discounts and promotional codes

Promotional codes must be entered at checkout, cannot be applied to a completed order, and cannot be combined unless stated. Each code is subject to its own start and end dates and any minimum spend or product exclusions. We may withdraw or modify a promotion at any time.

11. Refunds

Approved refunds are always issued to the original payment method used for the order. Refund eligibility and timeframes are set out in our Return & Refund Policy.

12. Chargebacks and disputes

If you have a billing concern, please contact us first at [email protected]. Most issues are resolved within 1 business day. Filing a chargeback without contacting us delays the resolution for everyone. We keep order, delivery, and communication records and will respond to disputes with that evidence.